Reel Wireless
"Mobile Messaging" Questions
1. What is Mobile Messaging? Mobile Messaging enables you to send, receive and reply to short text messages from your digital phone to most other digital wireless phone users. You can either purchase a Mobile Messaging package or send messages for just 10¢ each. To remove Mobile Messaging at anytime, contact U.S. Cellular at *611 from your wireless phone, or call TOLL-FREE at 1-888-944-9400. 2. What are the benefits of having an e-mail address for my wireless phone? Having an e-mail address for your wireless phone enables you to receive text messages from e-mail, as well as receive Web alerts from your favorite Web sites. Your 10-digit wireless phone number followed by "@email.uscc.net" is your U.S. Cellular wireless e-mail address, so it's easy to remember. 3. What are the benefits of Mobile Messaging?
4. In what situations is Mobile Messaging most useful?
5. Is Mobile Messaging available in all U.S. Cellular markets? Mobile Messaging is available to all U.S. Cellular digital customers. 6. To whom can I send a message? U.S. Cellular customers, as well as customers using the wireless carriers listed below, with digital service can receive text messages.
Please note: To send and receive a text message, you MUST be within a coverage area that a) has the same digital technology as your home coverage area and b) is on the U.S. Cellular network. For example, if you are in Gainesville, FL, which is a TDMA area, you will be able to send and receive text messages while traveling in Tulsa, OK, which also uses TDMA technology. But you will NOT be able to send or receive text messages when you travel to Medford, OR, which is a CDMA area. * You can send messages to customers of this wireless provider, however, they are unable to respond back directly to you. 7. Where does Mobile Messaging work?
8. What is the maximum length of a text message? The maximum length of a message is 150 characters, including spaces and punctuation. Please note: The 150-character limit includes the sender's e-mail address and the subject line, if applicable. If a message is longer than 150 characters, the remainder will be truncated and the recipient will not get the remainder of the message. Some handsets may have a smaller character limit. 9. What number format should I use to send a message? You MUST use the full 10-digit number in order for the message to be sent. If the 7 or 11 digit number is used, the message will not be sent (e.g. 414 555 1234). The phone may not indicate that the message has NOT been sent. 10. How do I receive notification that a message has been sent to me? The method of notification varies depending on your specific phone model. Most phones offer both visual and audible notification. Refer to your user manual for details. 11. What happens if I am on the phone or have my phone turned off when a message arrives? Your phone must be turned on in order to receive messages and for the audible and visual notifications to function. If you are on the phone, the message will be delivered once you end the call. You must also be in the digital portion of your home service area. 12. Will my phone automatically save the messages I send and receive? Once delivered to your phone, the messages are stored within the phone. However, if you do not delete the old messages and your phone's memory becomes full, new messages will not be delivered until you delete old messages. Messages you send are also stored by the phone, using memory, until you delete them. Refer to your user manual for details. 13. How many messages does my phone hold? This varies depending on your specific phone model. Refer to your user manual for details. 14. After I send an Internet message, will I receive confirmation that the message has been received? Unfortunately, we cannot provide confirmation of message receipt. 15. Can my phone receive e-mail messages? Yes, if you
have added the E-mail Address for your Phone service.* 16. How do I send a message from a Nokia phone? (models 5120i, 5125, 5160i, 5165, 6120i, 6161i, or 8260)
17. How do I send a message from a Motorola phone? (V2397, ST7897, or P8197)
18. Where can I get more information on my handset?
19. Do I pay airtime charges to send, receive or read messages or Information Services? No, there are no airtime charges or use of minutes from your monthly calling plan. 20. Can I set my phone to receive text messages but not incoming calls? Some phones allow you to set a "message mode" or "pager mode," which means it will not ring but will still alert you when a text message is received. Refer to your user manual for details. 21. What are some Mobile Messaging Tips? The following tips can used on most handsets:
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