1. My wireless phone won't turn on.
    
2. I can't make or receive calls.
    
3. I am unable to use a particular calling feature.
    
4. My phone is locked. How do I unlock it?
    
5. My speaker phone doesn't work (available on select phone models).
    
6. I get a fast busy signal when I try to make my call.
    
7. I hear a lot of static while using my phone indoors.
    
8. My phone's ROAM indicator is lit. Why?
    
9. I am unable to dial a long-distance call.
    
10. I am traveling outside my home service area and am having difficulty making a call. What can I do?
     
11. My phone was lost or stolen. What should I do?
     
12. When I try to make a call, an operator comes on the line requesting a credit card number. Why?

The feature may not be programmed into your phone or may not be available in your area. Call your U.S. Cellular customer service representatives at *611 from your wireless phone or at 1-888-944-9400 to investigate further.

To prevent unauthorized use of your wireless phone, you have the ability to lock and unlock your phone. When your phone is locked, your calls can still be received, but no one can dial out, other than to call 911.

Most wireless phones have an indicator light that notifies you when your phone is locked, and a 3- or 4-digit unlock code that was given to you when you purchased the phone. If the indicator light appears on your phone, just enter the unlock code. If the locked indicator remains on, consult a Reel Wireless Customer Service representative or refer to your owner's manual for specific instructions.

Call quality may vary in different buildings because of variations in their construction and architecture. Try moving closer to a window to improve your reception.

This probably means that you are outside your home service area. To place a call while roaming outside your home service area, dial the 10-digit or 1 + 10-digit number. Please note that your calls are subject to roaming and toll charges, depending on your specific calling plan.

Some systems require you to charge the long-distance call on a phone company's calling card. Dial 0 to provide the operator with the long-distance carrier of your choice.

Your wireless phone should be able to access wireless service where available (in the United States, parts of Mexico and Canada, and regions of the Caribbean).*

If you do encounter trouble, you can contact U.S. Cellular's Roamer Support department. They are available 24 hours a day and can assist you with any problems you may have while roaming outside your home service area. Representatives may be reached at 1-888-872-7462.

* Roaming charges will apply for calls placed or received outside your home service area, depending on your calling plan.  Roaming is not available for all pre-paid customers. Check your Terms and Conditions.

If your phone is lost or stolen, immediately call U.S. Cellular Customer Care 1-888-944-9400 to suspend service, so they can quickly protect your account from fraudulent use. If the phone has been stolen, then call your local police and obtain a police report number. Please be aware that customers are responsible for any charges incurred on the phone until the theft or loss is reported to U.S. Cellular.

If you have wireless equipment insurance from U.S. Cellular, call The Signal to file a claim at 1-800-480-0167 or 1-610-341-1300. Provide the agent with the police report number so they can start processing your claim.

A couple of tips to help prevent theft:

• Use your phone's security lock option to prevent unauthorized use of your phone . Until the unlock code is entered into the phone, a "locked" phone will not operate .
• Protect sensitive documents containing your account information, wireless telephone number and your phone's Electronic Serial Number (ESN).

A credit card number is sometimes required by carriers operating in other markets. The operator will place the call for you and charge your credit card. Please ask the operator for charges associated with the call. Another option is to try to switch bands on your phone. For assistance, refer to your phone's user manual or call 611 from your wireless phone.